Client

Clark Schaefer Hackett
Project Main Image

The Challenge: Strengthening Brand Presence & Optimizing Client Acquisition

Before working with Epic Label, Clark Schaefer Hackett (CSH) faced several key obstacles:

• Website Was Not Converting Leads – Visitors were not booking consultations, leading to lost revenue opportunities.

• Low Brand Awareness in Competitive Markets – Despite its strong reputation, CSH struggled to stand out online against larger firms.

• Inconsistent Lead Generation – The firm relied on referrals and outdated methods, leading to slow and unpredictable client acquisition.

• Underutilized Email & CRM Systems – CSH lacked segmented marketing strategies, resulting in low client engagement & retention.

• Underutilized Email & CRM Systems – CSH lacked segmented marketing strategies, resulting in low client engagement & retention.

Epic Label’s Strategy: A 4-Part Business Growth Plan

  • Step 1: Strengthening CSH’s Online Authority & SEO Strategy
    • Implemented a content marketing strategy focused on thought leadership, tax law updates, and financial advisory insights.
    • Optimized website SEO to rank higher for keywords like "business tax consulting" and "financial advisory services."
    • Launched a LinkedIn & Twitter strategy to showcase CSH’s expertise through regular insights & case studies.
    • Result: 60% increase in website traffic & stronger brand visibility online.
  • Step 2: Upgrading CRM & Client Engagement Through Email Marketing
    • Revamped HubSpot CRM integration to improve client tracking & engagement.
    • Launched automated email sequences targeting prospects at different funnel stages.
    • Segmented past & current clients for personalized outreach & retention strategies.
    • Result: 45% increase in consultation bookings & improved lead nurturing.
  • Step 3: Website & Lead Funnel Optimization for Higher Conversions
    • Redesigned website landing pages with clearer CTAs for lead capture.
    • Integrated live chat & chatbot solutions for instant customer interaction.
    • Created a gated content strategy (whitepapers, reports, calculators) to convert visitors into leads.
    • Result: 35% increase in lead-to-client conversion rates.
  • Step 4: Enhancing Client Retention & Referral Programs
    • Developed a client referral program with incentives for introductions to new clients.
    • Designed exclusive webinar series for existing clients to add value & increase retention.
    • Built a personalized customer feedback loop to improve service offerings.
    • Result: Higher client satisfaction & 30% increase in repeat business.

The Results: CSH’s Digital & Sales Transformation

  • +60% more website traffic from SEO & content efforts.
  • +45% increase in booked consultations from email & CRM automation.
  • Higher retention & repeat business through targeted engagement strategies.
  • Faster response times with automated lead follow-ups & client touchpoints.

Competitive Analysis: How Does CSH Compare?

  • Strengths of Clark Schaefer Hackett (CSH):
    • Established expertise in business tax, audit, and financial advisory.
    • Strong regional presence with a loyal client base.
    • Comprehensive service offerings spanning industries like healthcare, real estate, and manufacturing.
  • Competitive Challenges for CSH:
    • Lacked digital marketing dominance compared to top competitors (RSM, BDO, Grant Thornton).
    • Limited inbound lead generation strategy beyond referrals.
    • Lower automation in client engagement compared to tech-forward firms.

How CSH Can Continue to Scale:

  • Expand video & webinar content marketing to increase authority & outreach.
  • Leverage AI-driven automation for predictive client insights & retention.
  • Strengthen LinkedIn networking & PPC advertising to generate more B2B leads.

Business Strategy Review: Future Growth Opportunities for CSH

1️⃣ Expand Data-Driven Financial Advisory & AI-Powered Services

  • Introduce predictive analytics in tax planning to personalize client strategies.
  • Develop subscription-based CFO & business consulting models for steady revenue.

2️⃣ Enhance Digital Presence with Multi-Platform Content Strategy

  • Invest in SEO-driven blog content & YouTube series on financial trends.
  • Expand LinkedIn advertising & retargeting for high-value corporate clients.

3️⃣ Strengthen Customer Retention & Upselling Strategies

  • Implement exclusive client membership tiers for ongoing advisory benefits.
  • Develop AI-driven client insights to personalize tax & financial services.

Final Takeaways: How CSH Can Maintain a Competitive Edge

  • Modernize digital marketing efforts to attract more inbound leads.
  • Utilize automation & AI to improve efficiency & client retention.
  • Expand service offerings & thought leadership to differentiate in a competitive market.

Ready to Scale Like CSH?

  • If you want to optimize your marketing, lead generation, and client retention, let’s talk.
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